Pandaform Blog

Everything about Forms!

Rankgeek Uses Web-based PandaForm to Organize and Centralize Client Data

(If you missed our first interview with SVhk, check it here, and see how PandaForm organizes idea submissions for Asia Social Innovation Award.)

Here comes our second customer story: an SEO company use PandaForm to collect client data. We’re glad to have Shivam with us, and talk bout how they run an SEO business and how PandaForm assists.

Vanessa: Hi, Shivam, nice to meet you. Could you give us a short introduction your company?

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Shivam: Hi, Vanessa. We own a group of SEO websites – www.seopencil.com (which primarily picks up outsourced SEO work from consultants and agencies), www.fountainheadseo.com (Customized SEO platform – we’re redoing the site, and it should be up next week), and www.rankgeek.com (which is a platform on which we bring together our newest SEO offerings and have a high level of detail in reporting and research). We’ve been in the realm of SEO for close to 5 years now, and have an internal team of over 100 writers and 20 techies who specialize in various areas of Search marketing. We’re headquartered in India with offshore teams in the USA, Philippines, Pakistan, and Romania.

Vanessa: Why do you use PandaForm? What do you use it for?

Shivam: We were looking for a solution to conveniently collect client data. We were using a server-based solution earlier and wanted to move to a web-based one, when we came across Pandaform. Currently at use on www.rankgeek.com and a couple of other client sites, we plan to integrate all of our sales processes through Pandaform once you have logic-enabled forms active!

Vanessa: How did you handle that work before using Pandaform? Does PandaForm help?

Shivam: We had a combination of form plugins on WordPress, and a Jetpack based WordPress solution earlier. Pandaform, being accessible online, allows us to make maintenance on our servers without needing to lose out on sales. The ability to make changes on the form without touching the site’s backend allows us to keep tweaking to make our forms better. And the best part is that the data is all available online.

Vanessa: Last but not least, share us some insights of SEO business? And what makes your company outstanding?

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Shivam: Online businesses of today are at a phase where instant client engagement and rock-solid processes are being taken for granted by customers. No client would wait for a couple of days for a response, and would immediately walk away if he sees that the business isn’t backed up by a process that is verifiable at every phase. And with micro-task websites becoming immensely popular, getting a client to pick out a customized solution in the field of SEO has become tougher than before. But that said, a client would anyday pay a premium if he sees that the money is being put to good use and that the deliverables are being met / exceeded. That is what we focus on in our companies. To make sure that we always offer the best to our customers and maximize the return on their investment with us, we have a full-time research team which keeps experimenting with newer ways of optimizing a client website.

We believe in investing in tools, and that is one more value add-on we offer to customers – reports of all kinds included in their SEO package so they can just focus on sales. We invest on our staff and have constant training and mentorship at work. We don’t believe in outsourcing core operations, and that shows up in the results we generate. All said, the world of online business is at an exciting juncture – with mobile, app, and cloud technologies juxtaposing onto core processes. Exciting times lie ahead!

Let’s thank Shivam for sharing. How about you? Do you have any experience that you’re itch to share with us? Don’t hesitate, just drop me a line!

Online Submission System Helps Social Ventures HK to Establish an Award

We’ve talked a lot about our product and the team behind PandaForm. I think it’s a perfect time to let you know some of our clients and their amazing work!

Vanessa form PandaForm (Vanessa): Hi, could you give our readers a short introduction of you and your company?

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Social Ventures Hong Kong (SVhk): We are a non-profit organisation based in Hong Kong called Social Ventures Hong Kong. We are a venture philanthropic organisation that provides financial and non-financial support to social purpose organisations and social enterprises in Hong Kong. We have incubated a number of flagship social enterprises such as the Diamond Cab, Dialogue in the Dark, Green Monday, Light Be.

Vanessa: Cool! So what do you usually use PandaForm for?

SVhk: We use PandaForm to support the idea submission system of the Asia Social Innovation Award. The Award encourages the general public to think about innovative solutions to solving social issues (such as an aging population, poverty and social inclusion) common in Asian cities by submitting a 250-500 words idea via an online submission form.

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Vanessa: How did you handle the submission before using PandaForm? What changes does PandaForm bring?

SVhk: We used to use a simple PHP mailer form to collect submissions. Each submission will generate an email at a designated email account and we will have to go through each of the email to extract the personal details and submitted idea and copy them into a spreadsheet. The whole process is rather labour-intensive and time consuming.

With PandaForm, the data submitted via the online form goes directly into a spreadsheet-like database where we can easily sort the submission by country. PandaForm also allows us to set a cut-off time for submission collection so we won’t have to manually take down the submission form immediately after the deadline. PandaForm also allows us to generate an automatic confirmation email acknowledging the receipt of a submission giving our participants’ confidence that their hard work is well received.

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Vanessa: Do you mind sharing with us some insights of how to run a successful business/organization?

SVhk: Don’t be afraid to think big by solving problems unconventionally. The only limit is yourself.

Thanks to Social Ventures Hong Kong for sharing the stories of using PandaForm with us. If you are PandaForm users, and want to be featured on our blog, please contact vanessa@oursky.com for more information. We are expecting your participation!

PandaForm Optimized the Mobile View

To improve the user experience of viewing and filling in forms on mobile, PandaForm optimized the existing CSS theme.

A simple comparison will show you the difference.

Before: Characters are too small to read. Typing in the blanks is not convenient.

After: Characters are clear and in proper size. All blanks perfectly fit in the mobile screen.

The better mobile view can help you to gain more results when you are conducting a survey. For instance, someone who received a questionnaire on mobile is not likely to reopen the link when he’s with a computer. It’s not wise to lose this group of respondents, especially when more and more people rely on mobile device to browse Internet and check emails. Another case is on site survey. You can share the form with short URL and let others complete the form using their own mobiles immediately.

Systematize Your Sales Lead Tracking With PandaForm

Making a sale is the lifeblood of every business. In fact, the sales process is one of the most important things to manage if you are serious about running a successful business. This entails activities such as looking for potential clients, qualifying these leads, making contact with the prospects, and negotiating for a sale.

Without a system for sales lead tracking, this would be a very difficult process to follow. Smart business owners use sales lead tracking software to organize the system. PandaForm is a possible tool that you could use for this.

Systematize Your Sales Lead Tracking With PandaForm

PandaForm was designed as a comprehensive online form builder so that small-to-medium sized businesses would have an easy time with the different kinds of forms that are needed, including those for sales lead tracking. Here is what you can do with PandaForm as a Sales Lead Tracking form:

  • Consolidate all information on the sales process
  • Monitor your progress on every sales opportunity
  • Review your sales leads within a single PandaForm screen
  • Read comments and messages from your sales team
  • Get email alerts for every change of status of your sales leads
  • Cut potential issues in the bud before you lose your prospects

How To Create A Sales Lead Tracking Form

To use PandaForm as your Sales Lead Tracking Form, you can layout your form with section breaks, using the Add Fields feature of the app to place in the details necessary for the form you are creating. Here are some of the fields that you could place in your sales lead tracking form:

  • The date of contact with your sales lead
  • How you made contact (whether via phone, email, or in person)
  • The source of your initial contact (whether at a trade fair, a forum, through a referral, or via online advertising)
  • The name of your staff who did the follow up on this particular sales lead

Section Break: Information On Prospective Customer

After this section, you could make a section break, give this another label, and add more fields detailing information on the prospective customer. Here are the fields you could add for the section prospective customers:

  • Name
  • Company/Organization
  • Contact details (phone number, address, email)
  • Products/services he is interested in
  • Number of times in contact
  • Deal closed on (y/m/d)

The Status Feature

Another great thing about PandaForm is the Status feature. You could actually set the Status of each of your sales leads, This makes it easy to manage everything because with this feature, you can keep close track of each of your leads, and be informed of changes in status through the Notifications feature.

Here are the statuses you could add to your Sales Lead Tracking Form:

  • Lead. Someone who is a potential customer, based on your target customer demographics.
  • Qualified Lead. Leads who show interest in your offer.
  • Deal Closed. For leads who have already bought.
  • Deal Lost. For leads who have decided not to buy.
  • Follow-up. If the lead is undecided or hasn’t committed to a decision and requires a follow-up.

By following the steps above, you can turn PandaForm into a sales machine that helps your people go through the sales product more efficiently.

How to Use PandaForm for Processing Sales Orders

Do you have a product to sell? Are you wondering how to go about managing your orders? With PandaForm, it is easy to process online sales orders! Just use this application form builder as your customer order form and see how effortless and uncomplicated sales order processing becomes.

PandaForm is designed for small-to-medium sized business owners. It is a simple but comprehensive online professional form builder and manager. This tool will help you create your forms and then track and process all sorts of data to keep your business running smoothly.

Here is what you can do with PandaForm:

  • Put your data within a centralized database
  • Configure the app so that the data can be accessed by the people who are in charge of processing these sales orders
  • Control the settings within PandaForm so that you receive email notifications every time you get a new order

Using PandaForm for Online Sales Orders

Step #1: Creating Your Customer Order Form

First of all, you need to create your form. Here I placed the form title: Customer Order Form.

Next, add your fields. Choose the ones that are necessary to your order form such as Name and Email. You can also create an Address field or a Company Name field by editing the label of the Single Line Field. For other details that you might want to include about customers and their order, you could use the Paragraph Text for additional data input.

With the Layout Elements feature in the Field section of PandaForm, you could choose to place a Section Break on your sales order form. You could then title it Order Details, or Order Information. Under this section break is where you could input data such as the name of the product, the quantity of the order, and then price.

Step #2: Setting The Order Status In PandaForm

It is quite easy to set the statuses you will need to keep track of your orders through PandaForm’s Settings feature. Just go to Settings at the upper right of the form and go ahead and click it. This will take you to the page where you can choose from among these functions: General, Notification, Payment, User Permission, and Process. Go to Process and then click On.

Once this feature is turned on, you can input the statuses you need to track your orders. Suggestions for order form statuses are the following:

  • new order,
  • received,
  • processed,
  • shipped,
  • and returned.

After setting the status, you can now go to Notifications to set up email notifications for every new order your company gets.

By using PandaForm for your online sales order form, you and your staff will be promptly informed of any data in your company involving sales. You will never miss an order. PandaForm helps you to avoid making costly mistakes in sales order processing.

Click here to try it for free!

Why Your Business Should Host an Event (And How to Run it Smoothly)

Many businesses are taking advantage of the potential of event hosting in promoting their business. Companies across different industries, from finance to health care to technology, are hosting a variety of events in different venues. Many of these events are recurring, sometimes happening annually or twice a year.

As a small business owner, you might think that events only work for big businesses that have large budgets and manpower. Well, if these large companies are taking advantage of events as a means of marketing, then there’s no reason why small businesses shouldn’t.

Your first event doesn’t have to be a lavish affair with hundreds of attendees and dozens of speakers. You can always start with a small crowd with as few as 20 people.

But why host an event in the first place? Here are a few reasons:

Exposure

Hosting an event is a great opportunity for your business to gain exposure, especially to local potential customers. Because your company’s name will be associated with the event when you host, you can promote your business and market to your audience without overtly selling. The better the event you host, the more your company will be remembered.

Targeted Audience

When people attend events, it is because they are interested in the event itself. This is especially true if they have to pay a fee to participate. Surprisingly, paying for attendance does not deter people. In some cases, a paid event has an air of exclusivity, as if the activities and workshops are premium experiences that they would not be able to get for free. Guests who are willing to pay the price to attend an event often anticipate that their experience will be valuable or, at the very least, they are interested and curious about what you have to offer.

Since attendance is purely by choice, you know that participants are willing to hear or see your message. Brute force selling, on the other hand, is often unwanted and unwelcome

Better Customer Interaction

There is something that makes events marketing different from other forms of marketing. According to Karen Hartline, event manager of Mashable, “There’s something different about meeting face-to-face and having a conversation that’s not delayed or happening through Facebook messages or limited to 140 characters”.

This is true because suddenly you are surrounded by potential customers in such a short period of time and you have the opportunity to make a good impression on them at such close proximity.

You have the opportunity to mingle with customers and, in return, they can walk up to you and ask questions. You can really market to them directly. You can’t really do this with other traditional marketing tools such as TV, radio, print media and other forms of advertising, can you?

With events hosting, you can establish a relationship with customers on a more personal level. They get to see, touch, smell, or taste your products, and see the face behind the business.

As you can see, event hosting can have positive benefits for your business.  However, this doesn’t mean that every event is bound to go smoothly.

Here are tips for hosting a successful event:

a) Have an easy registration system in place.

It is important to have a good system for your events to run things smoothly, especially in the registration process where most of the legwork takes place. It is better to use an online tool such as PandaForm so that participants can have access to the registration form at their own convenience, without needing to drive down somewhere to register.

Also, choose an application tool that’s easy to use. Nothing better turns off a prospect than a hard-to-navigate tool. Here’s how to use PandaForm for event registration as an example.

b) Plan it for people who are part of your target customers.

Whether your purpose of hosting the event is to attract new customers or project a certain image, choose an event or a program that is relevant to your target market. If your target customers are freelancers, you might want to host a seminar on how to boost one’s freelance income or be a happy freelancer. Keep in mind that people would rather receive value and good information. After attending the event, be sure that they be walking away with something of value.

c) Capture the event in photos and videos.

These documentations are good for projecting a stronger impression of your business. They can come handy as social proof that you are involved with the community, that you are a real business interacting with real people/customers. If you can get quotes or video clips on their positive feedback about the event, you can post it on your website or social media accounts to entice attendees when you do a similar event.

Given the benefits of hosting an event, it’s a marketing technique that any business should definitely consider. Now, how would you like to host an event for your business?

How to Use PandaForm for Event Registration

Successful events run smoothly because of the people behind it, and the system that is used to run it. PandaForm can be your secret tool behind organizing a seminar, workshop, or conference. This online form builder is the perfect app for making the whole process of events management easier.

With Pandaform, you can:

  • Customize registration forms — choose your fields, upload your logo onto the form
  • Export data to Excel or Google spreadsheets– you won’t have to worry about collecting data, sifting through it all, and moving it from email to Excel file
  • Collect payment through an integrated Paypal gateway– an automatic payment feature in PandaForm allows participants to securely pay fees through credit card or Paypal
  • Send reminder and confirmation emails to registrants– providing that personal touch to your events is easily done with the click of a button
  • Limit the number of submissions for attendees– let your participants know that there are a limited number of seats
  • Set a deadline for registration– solve the problem of late registrations with this feature

Using PandaForm for event registration is easy. Here’s how:

First, you open PandaForm then click on Forms at the upper left side of the screen. This is what you will see:

To start with, you can type in your own Form name to replace “New Form 12.” Then there are a variety of fields to choose from on the right hand side of the screen. You can create and edit your form from here.

Basic Information

When you click on “Add Field,” the app will give you choices for editing the Basic Field, the Layout Elements, and the Advanced Field. Let’s start with the Basic Field for creating your Event Registration form.

Under Basic Field, you can choose from among a variety of fields: Single Line, Number, Name, Email, Paragraph Text, Checkbox, Drop Down Box, and Radio Button. All of these are useful for creating your online form. For instance:

In the Add Field tab, choose the Single Line field. Then go to the Field Settings tab. The form builder opens up to a window where you type in your preferred Label, Help Text, Field Size, and Default.

Here, I already placed my form name: Workshop Event Registration. The single line label has also been changed to Organization, which prompts the registrant to type in the organization they belong to.

You can change the field size to small, medium, or large. You can make this a required field. You can make it restricted so only the admin can access. You can do all these just by checking a box on the PandaForm app.

You can then move on to add another field for the next line in your form.

Workshops and Giveaways

Aside from getting the basic information that you will need from you registrants, PandaForm makes it easier to plan events with multiple talks or sessions. The participants can actually select the talks/sessions they want to attend in advance. You can also create a field for T-shirt size and other giveaway options. The process is basically the same when creating fields in PandaForm.

Settings

After creating your event registration form, PandaForm gives you the option to send notification emails, collect payments, send a confirmation message, limit the submissions, set a deadline, and use CAPTCHA on your forms. You can access all these under the Settings tab at the upper right side of the PandaForm screen. It is right beside the Edit Form tab.

Sending notifications to registrants

Here is what the Notification screen looks like, where you have the option to send confirmation emails:

Sending Files

You can use the Files option to collect photos or other files for quick creation and printing of ID cards for the event. In the Edit Form tab, click on Add Field. Scroll down to Advance Field. Choose File Field. Click and edit with Field Settings.

Collection of registration fees

And this is how you use PandaForm for convenient payment collection of registration fees:

At the Settings tab, choose the Payment option. You can select a merchant, choose your currency, assign prices, and fix other details of your event registration payment. It’s all there on the PandaForm app, with ready fields for you to fill up.

All you have to do next is click on Save and you’re ready to manage a successful event. You could then share or publish the event registration form you have created with the help of PandaForm.

How to Conduct Blogger Outreach Easily Using PandaForm

Yesterday, we discussed the importance of blogger outreach for businesses. We also mentioned that it has the following benefits:

But this doesn’t mean that blogger outreach will be easy.

One of the main challenges of blogger outreach is that if you try to reach 20, 50, or even 100 bloggers – especially during an important event like a product launch – individually sending those emails can be tedious. The good news is that there’s an easy way to set up PandaForm to make blogger outreach easier.

Here’s how to do it:

Set Up the System

1) Create a form with the following fields:

  • Blogger’s Name (Field Type: Name)
  • Blogger’s Email (Field Type: Email)
  • Outreach Email Body (Field Type: Paragraph Text)

See the screenshot below on how it would look like:

2) Set Up the Right Statuses:

Status or Process tags are a very useful feature – you can trigger specific actions, such as sending an email, once an entry is marked under a specific status. This is how to set the statuses you need to set for blogger outreach:

Go to the blogger outreach form you created. Go to Settings > Process

Click “On”.

Add these following statuses (including notes on what they are for):

  • Submitted. This is for when the entry (a blogger’s contact info and the outreach email draft) has been submitted to the database.
  • Send. When you’re ready to send the outreach email, this is the status tag you’ll use for the entry.
  • Negative Response. You’ll mark your entries “negative response” if the blogger has responded but showed no interest in your business.
  • Positive Response. On the other hand, mark entries “positive response” if the blogger agreed to discuss your product/service with you, or if he/she wrote about it.
  • No Response. This is for those times when you don’t receive a reply from the blogger.

3) Set Up Email Notifications:

Next, you’ll be setting up email notifications. This is important because this is the feature which will automatically send out your outreach emails for you.

To do this, under the “Settings” section of your form, go to “Notification”. Make sure that it’s set to “On”.

Then, under “Send Custom Email”, set up your blogger outreach emails. In the “Send email when submission enters this status:” select “Send”. Then, type your email under “From:”, and select “Blogger’s Email” for “To:”.

See the screenshot below on how to do this:

Make sure to customize the email you send to the bloggers, to contain only the paragraph email you’ll be designating later. To do this, click “Customize the Email” within the blogger outreach email notification that you just made:

Then, customize the formula/template in the window that pops up. It will look like the following:

Here’s what the formula above stands for:

  • {{=name}} calls the content for “Blogger’s Name”
  • {{=paragraph}} calls the content for “Outreach Email Body”

Optional step: Set up additional notifications for reporting purposes.

Apart from sending emails to the bloggers, you can also set up additional email notifications for the following people:

  • For yourself, in case you need it for your records.
  • For your client, if you’re doing blogger outreach in behalf of a client. These can be useful as updates, especially when a blogger has a positive response. So under “Send email when submission enters this status:” you can select “Positive Response”.

 Fill Up the Templates

One thing you can do is to send the published form URL to anyone who is supposed to help you with blogger outreach. This could be members of your staff, an assistant, etc.

When you’re done filling up the form, go to the “records/entries” section and evaluate or make changes to everything (check the email template, any duplicates, errors or mistakes, etc.)

Send Out the Emails

Once you’ve checked all the entries, it’s time to start marking some of them for sending.

Go into the individual entries, then, under “Choose your action”, select “Change status to Send.” (See below.) Then, click “Submit”.

Your email is now sent!

TIP: Make sure to send test emails to yourself first – this can help you prevent any mistakes or errors when you start sending your actual outreach emails.

How to Promote Your Small Business Using Blogger Outreach

Marketing or promoting your product is an essential part of business. Even if you make the best product or service in the world, if no one knows about it, then you can’t make a sale.

The problem is that with the many marketing and promotion methods available, it can be overwhelming to choose which one to do first – especially if you have a limited budget. If this is the case, you need to go the most direct route possible. You need to directly reach your target customers, through people they already like and trust.

One of the easiest way to do that is through blogger outreach.

What Is Blogger Outreach?

Blogger outreach is basically getting in touch with bloggers whose audience is the same as your target customers. Doing this has the following advantages:

  • the bloggers may like your product or service enough to promote it to their readers,
  • you can receive valuable feedback,
  • and you can develop more profitable, long term partnerships with these bloggers.

Given these benefits, how can you start doing blogger outreach?

Step 1: Find at Least 20 Blogs That Reach Your Target Market

Your first concern is to find those bloggers who write about topics that are relevant to your business. More importantly, their regular audience should be similar to or part of your target customers. If you do this step right, the bloggers (and blogs) you pick will be your business’ marketing arm.

So how do you find these bloggers? You can find them through the following ways:

  • Search engines. Try using keywords like “[Your Niche] blog” or “[Your Niche] popular blogs” or “blogs for [Your Target Customers]”. For example,  if you sell gardening products, you can type “gardening blogs” or “popular gardening blogs” or “blogs for gardeners”. You can also try using Google’s specific blog search feature so that only blogs show up in the search results.
  • Social media search. You can make use of Twitter search, go through LinkedIn profiles, and look for a reddit community for your topic.
  • If you own a website, go through your past interactions. Check out the bloggers who have been actively commenting on your site, or who have emailed you in the past. Find out who has been mentioning you, retweeting you, and linking to your site.

Here are examples of pairings between target markets and the blogs a business owner would reach out to for promoting their business:

Target Market: Moms
Possible Blogs to Reach Out To: Finslippy, BusyMom, and Mama-Om

Target Market: Entrepreneurs
Possible Blogs to Reach Out To: SmallBizTrends, WorkHappy, and Duct Tape Marketing

Target Market: Travelers
Possible Blogs to Reach Out To: Matador, Global Grasshopper, and WorldHum

Target Market: Photographers
Possible Blogs to Reach Out To: Digital Photography School, Camera Dojo

Step 2: Create a Connection With Each Blogger on Your List

Once you have a list of bloggers to reach out to, it’s time to start forging connections. The best way to do that is through social networking platforms. Making meaningful connections with bloggers over the internet takes time, so the earlier you start, the better.

Even if you spend only 5 minutes a day doing this – and ensuring that throughout the process you connect with everyone on your list – it may be enough. Here are some things you can do within that 5 minutes:

  • Leave a sincere comment on their most recent blog posts (or send a quick email about your positive feedback),
  • Retweet their Twitter updates,
  • Comment on their Facebook Page,
  • and just opening communication channels.

Do this first without any attempt to market your business. You’re simply trying to establish initial rapport.

Step 3: Send an Email to Each Blogger on Your List

Now for the most important part – it’s time to email every blogger on your list. Here are some points you should consider when writing your outreach email:

  • Make it brief. Bloggers tend to receive dozens, if not hundreds, of emails a day. They’ll appreciate it if your email is direct to the point and easy to read.
  • Don’t oversell. You’re just trying to see if the blogger is interested in testing your product or service, or you’re looking to ask for their feedback. You’re not trying to make a direct sale, you’re trying to see if they are interested in starting a relationship with your company.
  • Add 1 or 2 most important benefits. Even if your email is short, make sure to spend a few sentences highlighting your product/service’s most important benefits. This can help the blogger decide whether your product/service is worth investigating further.
  • End with a call-to-action. Do you want them to reply to your email, send you their feedback, schedule a call, or visit your website? Pick one call to action and put it at the end of your email – just before your closing remarks.

If you find the right blogs to reach out to, spend a few minutes to forge an initial connection, and send a good email, then at least a handful of the bloggers on your list may mention your service or product on their blog – therefore promoting your business for free.

Stay tuned for tomorrow’s post where we show you how to conduct blogger outreach using PandaForm – including some tested email scripts you can copy and use when contacting bloggers.

How to Create Surveys for Market Research

It’s amazing how many entrepreneurs make key business decisions in a vacuum – without any input or feedback from their customers. But good market research is the foundation of any successful business. It helps you identify your customers’ desires, pain points, and hesitations. Once you know this, you can create products and services that they would be more than willing to pay for.

You can’t do this via guesswork – you’ll always need research. To conduct market research, no matter how informal, you need to ask the right questions.

The 3 Question Types You’ll Need

Believe it or not, apart from the necessary demographic data such as age, location, gender, and other specifics, you won’t need more than 3 question  types.

In fact, when it comes to businesses who are already sure of their customer demographics, these 3 question types are enough for an anonymous survey. Without further ado, here they are:

#1 – The Goal Question

This question type identifies what your customer wants to achieve, do, or reach. A goal question helps you figure out what your customers want.

Here’s an example of a goal question from one of PandaForm’s users. In this example, the user is trying to figure out the career goals of freelancers:

Some examples:

  • What is your #1 goal when it comes to [---] ?
  • What do you want your life/business to look like as a result of [---]?
  • If you could wave a magic wand and achieve anything about [---] in 3 months, what would it be?

#2 – The Barrier Question

This question identifies the things that are getting in your customer’s way – usually preventing them from achieving what they’ve answered to The Goal Question. By asking about a customer’s barriers or obstacles, you can address these barriers and either prove them completely surmountable, or break these barriers yourself to lower a customer’s hesitation.

Some examples:

  • What is the #1 obstacle that is keeping you from achieving this goal?
  • What is your biggest frustration when it comes to [---]?
  • What do you fear the most about [---]?

TIP: Essay vs. Multiple-Choice

How do you know whether to pick an essay question or a multiple-choice question? The rule of thumb is that if you are starting from scratch and don’t have an idea what your customers generally think, then it’s best to use essay or comment box questions on your first survey. But, if you’ve surveyed your customers before and have a more concrete idea about the range of goals or obstacles they have, then go for multiple choice.

#3 – The Experience Question

The answers given here will help you differentiate your product or service from previous methods that didn’t work. You can use your customers’ answers to this type of question to point out why your solution works better than the other things they’ve tried.

Some examples:

  • What methods have you tried and how did they work for you?
  • How have you invested in [---] in the past?
  • How do you usually [---]? What are the typical results?

Creating the Market Research Survey

Now that you know the basic questions to ask, it’s time to create your survey. Here’s how to do it via PandaForm:

Step #1 - Go to your account dashboard and click the “+ Create a new form” button.

Step #2 - You’ll be taken to the Form Builder. Once you’re there, your form will be assigned a temporary name, such as “New Form 1″. Change the name to something you prefer by typing over the form name in the section highlighted below:

Step #3 -Using the “Add Field” panel on the right side of the Form Builder, create your questions based on the what your business needs.

Step #4 -When you’re done creating questions, click “Save” at the bottom right hand side of the Form Builder. A window will notify you that your form is saved.

If you’re ready to publish your form, you can share it to your customers as a link by copying the URL located under “Share”. See the highlighted section below:

Alternatively, you can post the form itself on your website or email it to others. If you want to do these things instead, click on the “Publish” button (see below).

That’s it! All you have to do now is wait until your customers send in their responses.

Do you survey your potential customers? What questions do you ask them?